Key Fundamentals Of Basic Customer Service Essay - 1642 Words

Each year companies lose an estimated $41 billion due to their poor customer service. (insightsquared) Customer service is the most important services in any business so much so that many successful businesses consider this as one of the keys that would spell the success or failure of the company. Today’s gloomy economic news is a concern for workers everywhere. Customer service is key to any businesses you are employed at. Skills in dealing with customers are more important than realized. Training is critical in running a successful business. Make the decision today to treat your customers well it is the cheapest marketing tool. Train your staff to be excellent representatives of the company. Great customer service is a skill that can be learned. People expect good customer service everywhere and it’s your job to give it to them. You will learn 6 key fundamentals of basic customer service. Source Laura Spencer Fundamentals Listen Listening means the ability to actively understand information provided by the speaker and display interest in the topic discussed. It’s essential that companies or businesses today to listen to their customers. There are two kinds of passive and active listening. Passive is simply receiving the message without giving any external indications. Active is that an active listener engages with the speaker. Avoid distractions by tuning out any and all forms of distractions that would cause you to shift your focus from assisting the customer.Show MoreRelated3# Building Vision. The Successful Firms, Who Are The Leading1059 Words   |  5 Pagesgo? and how we will be there? The vital recognition combination of: †¢ Basic Business values. †¢ Basic reason of existence. Basic values of a Business are hard to achieve for any organization .a guiding approach through a firm can achieve its mission and vision. if the environment of any organization is changed ,than the organization must revitalize its values, that can achieve its mission and vision up to benchmark. The basic business existence to drive the firm for be efficient and retain its businessRead MoreThe Changing Scenario Of Sbi ( State Bank Of India ) After Adopting The Concept Of Bpr Essay1503 Words   |  7 Pagesinstitutions and banks will continuously claim in order to provide the customer driven services. For this the banks and financial institutions are being adopted the unique concepts in business process reengineering i.e., the fundamental rethinking and radical redesign in the business of processes to achieve the dramatic improvements of critical, contemporary measures in performance such as the cost, quality, speed and service. At present the era of cut throat competition in both at national and internationalRead MoreEssay on Defining Marketing869 Words   |  4 Pagesmarketing manager is to make a person or customer to not even realize that they are targets of a marketing campaign. To define marketing in my own words; giving products a place to perform or show to enhance a buyer. Marketing is a truly important function of business. It is basically the wheels of motion to get a business to profitability. For example, a merchant has a widget that can solve a lot of problems. The steps involved in getting the widget to the customer and coercing them to buying it areRead MoreBuilding A Customer Focused Business Essay1574 Words   |  7 PagesBuilding a Customer-Focused Business: Information Systems Amazon uses to Improve Customer Focus Basic Overview of Topic To begin, customer focus refers to â€Å"the orientation of an organization toward serving its clients’ needs† (Business Dictionary). Organizations who chose to implement customer focus are contributing to their overall success simply by ensuring customer satisfaction is top priority. â€Å"For many companies, the chief business value of becoming a customer-focused business lies in itsRead MoreThe Basic Concepts Of Excellence967 Words   |  4 Pagesare: ï‚ § The Fundamental Concepts of Excellence ï‚ § The EFQM Model Criteria ï‚ § The RADAR Logic 3.6. Fundamental Concepts The notion of the Fundamental Concept of Excellence is to have a basic foundation which enables the organisation to achieve a sustainable level of excellence. Through the model; organisations are able to identify any problems that could potentially affect the relationships between the company operations and the objectives the business could potentially attain. The Fundamental conceptRead MoreDealing With Public Speaking Essay1062 Words   |  5 Pagesspeaker, and as for the audience, skeptical thoughts. The good news is that by implementing distinctive steps within fundamentals, delivery, and research, once fearful speakers can generate massive confidence and drastically reduce and even remove speaking anxiety. The fundamentals of PUBLIC SPEAKING can also be considered the foundation of PUBLIC SPEAKING. In a nutshell fundamentals include having something to say, being organized, and knowing the audience. Redundancy in PUBLIC SPEAKING is powerful;Read More2. Strategic Quality Management and Customer Satisfaction Paper1253 Words   |  6 PagesOld Navy and Piperlime. Every day, Gap Inc. looks for new ways to connect with customers around the world, providing value to their shareholders and to make a positive contribution in the communities where Gap Inc. does business. Gap Inc brands have a simple, common purpose: to make it easy for people to express their personal style (Gapinc.com 2007). Gap Inc. constantly evolves each brand to better meet their customers needs Ââ€" through innovative and inspiring design; through convenient and engagingRead MoreQuality Management Assessment Summary Essay1610 Words   |  7 Pagesand services that meet or exceed customer expectations (McLaughlin, am p; Kaluzny, 2006). Quality management in healthcare has evolved over the year to address increased demands from consumers related to the quality of care and services, as well as to address problems in patients’ outcomes (McLaughlin, amp; Kaluzny, 2006). Stephanie Webb Management will assess quality management in long-term care facilities (LTC).This assessment will address the definition of quality care, and describe key conceptsRead MoreSupervalue, Inc Professional Development Program Essay1200 Words   |  5 Pagestook to train a leader to do the basics of leadership. The last positive outcome of the PDP effort was that SUPERVALU recognized it as just the beginning of training and development programs within the company. This indicated they recognized they needed to do more in the area of training their leadership. The fundamental problem with their PDP effort was it was focused at creating leaders, not a leadership brand. In fact, the PDP was not even covering all the basics of developing a leader. It wasRead MoreFood and Beverage Service Standard1469 Words   |  6 PagesINTERNATIONAL COLLEGE OF HOTEL MANAGEMENT | | TRANG NGUYEN 000884493Mr. RICHARD HUNTER 16/08/12 | [BBHM102: Food and Beverage Service Standards] | Assessment 1: Service Quality Standards | Table of Contents Introduction: 3 Body: 4 Conclusion 6 REFERENCES: 7 Executive Summary The report’s aim is designed to examine the five fundamental concepts of food and beverage service quality standards for a commercial hospitality operation and hence recommendations can be review to enhance the service’s

The Health Of Technology And Interpersonal Communication...

Ackerson, L. K., Viswanath, K. (2009). The Social Context of Interpersonal Communication and Health. Journal Of Health Communication, 145-17. doi:10.1080/10810730902806836 This article focuses on the health of technology and interpersonal communication. The article goes in depth on how social networking can contribute to helping people coupe with stress via social support, reduce of depression, improve behavior and many others. This article will benefit my research and allow me to recognize the positives social communication can make on individual’s health. Adler, R. B., Proctor, R. F. (2011). Looking out/looking in. Australia: Wadsworth/Cengage Learning. This book discusses interpersonal communication through nonverbal and verbal. It breaks down the communication of dynamics via intimacy relation and emotions of communication. This book will help me explore different types of face-to-face communication there are and how it is different from interconnectivity of technological communication. Farber, B. A., Shafron, G., Hamadani, J., Wald, E., Nitzburg, G. (2012). Children, Technology, Problems, and Preferences. Journal Of Clinical Psychology, 68(11), 1225-1229. doi:10.1002/jclp.21922 In this article the main focus is on sexting, cyberbullying, and Internet addiction. A study from the Pew research team studies the percentages of 12-17 year olds who have cell phones and have texted using nude photo. The Pew research team also shares a study on cyberbullyingShow MoreRelatedNon Verbal And Verbal Communication1349 Words   |  6 PagesCommunication is important in any industry. There are many forms of communication and it is constantly evolving. One such field that communication is important in is physical therapy. There is constant interaction between patients, physical therapists, physical therapists assistants, other employees, other health professionals, etc. This report will look at communication within different levels of employment, non-verbal and verbal communication, communication impacted by the audience, technologyRead MoreHow Technology Has Changed Our Lives1025 Words   |  5 Pages2017 At this day in time, everyone has some form of technology, even children. This technology can range from a cell phone to an iPad to an old-fashioned Desktop computer. Along with these devices comes some form of internet or way to reach the outer world. The common denominator between these all is communication. Communication can be as broad as an exchange of information between people. To others, communication is meant to be more interpersonal than that. Now, people have the luxury or texts, emailsRead MoreNursing Theorist, Hildegard Peplau Knew That In Order To1533 Words   |  7 Pagesabout Peplau’s theory is because it is a very significant quality to have as a nurse. Nursing is a very interpersonal career, and by forming trusting relationships with patients early in one’s nursing practice, I can provide the best care possible to meet psychosocial needs as well as treat the present illness. The benefits that creating interpersonal relationships can have on the pati ents’ health condition and their planned outcomes, is also a very interesting area of focus. In my opinion, many nursingRead MoreThe Theory Of A Nurse1497 Words   |  6 Pagesabout Peplau’s theory is because it is a very significant quality to have as a nurse. Nursing is a very interpersonal career, and by forming trusting relationships with patients early in one’s nursing practice, I can provide the best care possible to meet psychosocial needs as well as treat the present illness. The benefits that creating interpersonal relationships can have on the patients’ health condition and their planned outcomes, is also a very interesting area of focus. Many nursing studentsRead MoreExamining Effective Communication1192 Words   |  5 PagesExamining Effective Communication Communication is a frequent occurrence, yet it is not a simple ordeal. Communication has layers and density. The two primary forms of interpersonal communication are verbal communication and nonverbal communication. Verbal communication includes the content of speech, as well as factors such as tone of voice, rhythm of speaking, word choice, and emphasis. Experts and researchers in the field of communication assert that nonverbal communication composes more thanRead MoreEffects Of Social Media Essay879 Words   |  4 PagesTechnology has become one with the human race. To the moment we wake, our first instinct is to check our digital devices so we may catch up on what we missed. Technology/ social media have become the world’s greatest influence, will prove to be our undoing. Social media causes isolation, leading to the lack of interpersonal communication; and in the long run it will affect their health. Instead of dealing with the problem at hand, they resort to social media for the feeling of belonging and lessRead MoreP4 Explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.1271 Words   |  6 PagesP4 Explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions. Introduction Health and social care settings can present a variety of barriers to effective communication and interpersonal interaction. However these barriers and environmental factors can be overcome with the use of specific strategies targeting specific barriers. In this assignment, I am going to explain a number of these strategies aimed at improvingRead MoreThe Role Of Effective Communication And Interpersonal Interaction Within A Health And Social Care Context?1702 Words   |  7 PagesP1) Explain the role of effective communication and interpersonal interaction in a health and social care context? Communication is the process of exchanging information, thoughts and feelings between people, through speaking, writing or body language. Effective communication is about more than just exchanging information. This concept makes sure that the transmitted message is received and understood by the other person in the exact way it was intended. However the other person has to demonstrateRead MoreThe Importance Of Social Media878 Words   |  4 PagesTechnology has become one with the human race. The moment we wake, are first instinct is to check our digital devices so we may catch up on what we missed. Technology/ social media has become the world’s most greatest influence and may be our undoing. Social media causes isolation leading to the lack of interpersonal communication; and in the long run it will affect their health. Instead of dealing with the problem at hand they resort to social media for the feeling of belonging and less isolationRead MoreMass Media and Popular Culture1367 Words   |  6 Pagesdissemination? Mass media is any form of communication used to reach a large group of people. There are different types of media; examples of media are magazines, movies, television, books, recording devices, radio and the internet. As time goes on, new and improved technology is developed in the mass media industry for communicating and entertainment purposes. As mass media continues to grow and expand, they developed new and more modern ways of technology. This allowed for more advance ways to communicate

World Environment Day Free Essays

World Environment Day is celebrated each year on 5th June. The United Nations established in 1972 to mark the opening of the Stockholm Conference on Human Environment. World Environment Day is used by the United Nations to encourage awareness of the environment. We will write a custom essay sample on World Environment Day or any similar topic only for you Order Now The first World Environment Day held at Stockholm, was the first time political, social and economic problems of the global environment were discussed at great length in view of taking some definitive action. World Environment Day is celebrated in many ways. Street rallies, parades, street plays create awareness about world environment. In many cities contests like poster contests, essay contests, poetry contests, slogan contests and debates are held to celebrate this event further. The main objective always is to get the people involved with the environment. Some cities have art exhibitions with art made from recycled materials. Banners are put all across the street promoting the message of World Environment Day. Tree planting is also held in some cities. Awards are given out to those neighborhoods that have made a significant effort to take care of the environment. Broadcast of public service announcements on TV and radio help to renew people’s efforts to saving the environment. Conferences are held to educate people about the efforts that can be made to preserve the environment. The World Environment Day’s agenda is to give importance to environmental issues. It hopes to empower people to become active agents promoting the cause of the environment. Change can happen only if it is affected at the community level; hence programs are held on World Environment Day that creates community consciousness. Heads of Government and Ministers of Environment deliver speeches’ advising the people of what has already been achieved and what still needs to be achieved. Some even go a step further and set up permanent government bodies that will look specifically into environmental issues. Each World Environment Day has a special topic that related to the environment that it addresses. The topic for World Environment Day for 2007 was â€Å"Melting Ice – a good Topic?† It discussed the affects the climate change was having on the  polar ecosystems and communities and the resulting global impacts of these changes. The topic for World Environment Day 2006 was Deserts and Desertification and the slogan was â€Å"Don’t desert dry lands† World Environment Day is a day for us to inspect the state of our environment. It calls for us to stop in our tracks one day in the year and examine our surroundings. It asks us to pledge, in a small way at least, to do something for the environment. The young and the old can contribute to the saving of the environment. Not everyone needs to make hefty contributions to world environment organizations. The little things, the ones that really matter are things like recycling our waste, using paper and products made of wood discriminately and these can be done by anybody and everybody. Children can also contribute to this cause by not wasting water, by switching off the lights and fans in the house when not in use. There is something each of us can do to preserve the environment. So let us all pledge to do something, at least one thing. How to cite World Environment Day, Papers